Terms of Service

Last Updated: June 2025

1. Acceptance of Terms

By accessing gosummitline.com or using any services provided by Summit Line Consulting LLC ("Summit Line," "we," "us," or "our"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Services Description

Summit Line Consulting LLC provides marketing automation and communication services for local service businesses, including but not limited to:

• Missed-call text-back systems
• Automated SMS follow-up and nurture campaigns
• CRM pipeline setup and management
• Review request automation
• Online appointment booking systems
• Multi-channel marketing campaigns
• Dedicated account management services

3. SMS Messaging Terms

By providing your phone number and consenting to receive text messages from Summit Line Consulting LLC, you agree to the following:

• You authorize Summit Line Consulting LLC to send automated text messages to the mobile number you provide.
• Message frequency varies depending on the services you have subscribed to and your interactions with our system.
• Standard message and data rates may apply ("Msg & data rates may apply").
• You may opt out at any time by replying STOP to any message. You will receive a confirmation message upon successful opt-out.
• For help, reply HELP to any message or contact us at [email protected].
• Consent to receive marketing SMS messages is not required as a condition of purchasing any goods or services.
• Carriers are not liable for delayed or undelivered messages.
• This service is intended for users 18 years of age or older. By opting in, you confirm that you are at least 18 years old.

4. Client Service Agreements

Service engagements with Summit Line Consulting LLC are governed by separate written service agreements or statements of work executed between Summit Line and the client. In the event of any conflict between these Terms of Service and a signed service agreement, the service agreement shall govern.

5. Fees and Payment

Fees for our services are as outlined in your individual service agreement. Monthly service fees are billed in advance. Setup fees are due upon execution of the service agreement. All fees are non-refundable unless otherwise specified in writing. Failure to pay may result in suspension or termination of services.

6. Intellectual Property

All content on gosummitline.com, including text, graphics, logos, and software, is the property of Summit Line Consulting LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Client Responsibilities

As a client of Summit Line Consulting LLC, you agree to:

• Provide accurate and complete information necessary to deliver services
• Ensure you have the legal right to use any phone numbers, email lists, or marketing assets provided to us
• Comply with all applicable laws regarding your marketing and communications
• Not use our services for any unlawful, deceptive, or fraudulent purpose
• Obtain proper consent from your own customers before their information is entered into our systems

8. Limitation of Liability

Summit Line Consulting LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including lost profits, lost leads, or business interruption. Our total liability for any claim arising under these terms shall not exceed the fees paid by you in the three (3) months preceding the claim.

9. Disclaimer of Warranties

Our services are provided "as is" without warranty of any kind. Summit Line Consulting LLC does not guarantee specific results, lead volumes, revenue increases, or other business outcomes from the use of our automation and marketing services. Results vary based on many factors including market conditions, business responsiveness, and service quality.

10. Indemnification

You agree to indemnify, defend, and hold harmless Summit Line Consulting LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your breach of these terms, your use of our services, or your violation of any applicable law.

11. Term and Termination

Services are provided on a month-to-month basis unless otherwise specified. Either party may terminate services with 30 days written notice. Summit Line reserves the right to immediately suspend or terminate services for non-payment, breach of these terms, or conduct that could expose Summit Line to liability.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Nassau County, New York.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

• Summit Line Consulting LLC
• Long Island, NY
• Phone: (516) 297-4729
• Email: [email protected]
• Website: gosummitline.com